Many travel and hospitality organizations have recently added new or upgraded reservation apps, contactless payment processing systems and loyalty programs that are exposed on public networks, increasing the likelihood of cyberattacks.
Video content can be reviewed on demand, acted upon in real-time, or analyzed in the long term to uncover trends, which is critical for hotels as they seek to optimize operations, drive revenue, and enhance guest experience.
Hotels are making smart, targeted investments in technologies that guests demand. As travelers return to properties this summer, research suggests that networking and connectivity, in-room entertainment and amenities, and other customer-facing tech will be table stakes for hotel operators.
HT debuts a unique digital series — “Hospitality Rising” — that will deliver actionable insights for hospitality professionals, innovative solutions from top suppliers, and monthly workshops that combine education with brainstorming and networking.
With all the advancements made in restaurant technology, don’t unwittingly create a back door for bad actors; make sure you’re following best security practices, advises Joe Tenczar, CIO at Sonny's BBQ and Co-Founder Restaurant CIOs.