Schwartz Brothers Restaurants Selects Messageware to Support Mobile Workforce
Schwartz Brothers Restaurants, a multi-concept restaurant and food business, selects Messageware's Plus Pack.
It all began when the restaurant group selected Microsoft Outlook Web Access (OWA) as their email client to allow their 950 mobile team members to communicate with corporate customers, food vendors, business partners and the general public. However, they soon realized there were some critical business issues at stake. The lack of spell check and advanced global address features caused user complaints from employees who were used to native Outlook.
"Poor spelling or grammar is not tolerated at Schwartz Brothers Restaurants," says Jim Irwin, director of IT for Schwartz Brothers. "Also, OWA doesn't parse out email addresses as you type. You have to search for and click on recipient names to send an email, which our users found frustrating."
With Outlook-style productivity features in mind, Schwartz Brothers began looking for an OWA enhancement solution. Their search led them to a few plug-ins for Microsoft Exchange, but none of them did the entire job. Eventually, they found Messageware and Plus Pack for Microsoft Exchange. Messageware Plus Pack is a unique product that makes Outlook Web Access look and operate like Microsoft Outlook, with all the features Outlook users expect. Installed at the server level within an enterprise's Microsoft Exchange platform, Plus Pack provides features like Outlook-style addressing, global address list contacts, one-click addressing, roaming personal dictionaries, a thesaurus and more.
"I was instantly surprised at how well the global address feature worked," says Noble Ferrero, Systems Administrator for Schwartz Brothers. "And the dictionary allows users to add words they use often, which is important when you're dealing in exotic ingredients and menu items."
It all began when the restaurant group selected Microsoft Outlook Web Access (OWA) as their email client to allow their 950 mobile team members to communicate with corporate customers, food vendors, business partners and the general public. However, they soon realized there were some critical business issues at stake. The lack of spell check and advanced global address features caused user complaints from employees who were used to native Outlook.
"Poor spelling or grammar is not tolerated at Schwartz Brothers Restaurants," says Jim Irwin, director of IT for Schwartz Brothers. "Also, OWA doesn't parse out email addresses as you type. You have to search for and click on recipient names to send an email, which our users found frustrating."
With Outlook-style productivity features in mind, Schwartz Brothers began looking for an OWA enhancement solution. Their search led them to a few plug-ins for Microsoft Exchange, but none of them did the entire job. Eventually, they found Messageware and Plus Pack for Microsoft Exchange. Messageware Plus Pack is a unique product that makes Outlook Web Access look and operate like Microsoft Outlook, with all the features Outlook users expect. Installed at the server level within an enterprise's Microsoft Exchange platform, Plus Pack provides features like Outlook-style addressing, global address list contacts, one-click addressing, roaming personal dictionaries, a thesaurus and more.
"I was instantly surprised at how well the global address feature worked," says Noble Ferrero, Systems Administrator for Schwartz Brothers. "And the dictionary allows users to add words they use often, which is important when you're dealing in exotic ingredients and menu items."