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Santa Claran Hotel Casino to Streamline Guest Services with Next-Generation Property Management System

The Santa Claran Hotel Casino, formerly Big Rock Casino, in Espanola, NM, has selected Agilysys' Guest 360 property management solution for its new 124-room hotel, scheduled to open in January. The Santa Claran Hotel Casino is the first gaming site to implement the groundbreaking property management system from Agilysys.

"The Guest 360 solution is truly revolutionary, and we wanted to get in on the ground floor of the project," says Joseph Quiroli, general manager at Santa Claran Hotel Casino. "We have a lot of confidence in Agilysys, as we already use their solutions for point-of-sale and inventory and procurement. The professionalism they have extended to us, as well as the support they offer, is tremendous. When it came time to select a property management system for our new hotel, we knew they were the right vendor."

The Guest 360 solution, which was recognized as 'Best New Technology' at HITEC 2007, is an open database and cross-platform property management system that utilizes Services-Oriented Architecture (SOA) to provide a highly scalable and flexible solution for hotels and resorts of all sizes as well as multi-property operations. SOA enables the Guest 360 solution to be tailored to a hotel's business processes and allows for flexible integration with other software systems. Features of the Guest 360 property management solution include: an attributes-based inventory engine; an innovative offer and rating system; and Guest Hub, a centralized repository for guest profiles, including history, itineraries, interests and preferences.

The Santa Claran Hotel Casino, located 20 minutes from Santa Fe in Espanola, NM, features a 27,000-square-foot casino, three restaurants, tapas bar and live entertainment. The new hotel, scheduled to open in January 2010, will feature 124 rooms and suites and a fitness center. The Santa Claran Hotel Casino is owned by the Santa Clara Development Corporation, committed to the healthy growth and economic development of Northern New Mexico's Santa Clara Pueblo native people.

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