RoomRaccoon, an all-in-one Hotel Management System (HMS), has announced the expansion of its cloud-based platform with the launch of its fully integrated housekeeping management software, RaccoonHousekeeping.
The new hotel housekeeping software plays a valuable role in helping hotels streamline business processes and improve team communication through its innovative housekeeping mobile view and dashboard.
“Being hoteliers ourselves, we absolutely understand the importance of innovation,” says Tymen van Dyl, CEO and Co-Founder of RoomRaccoon. “ We are constantly working to build our system to adapt to the growing needs of hoteliers and their guests and are excited to introduce RaccoonHousekeeping to independent accommodation businesses around the world.”
The innovative housekeeping management system drives efficiency by digitizing manual processes. Hoteliers can organize and assign tasks in real-time, track room statuses, and streamline communication with mobile view. Highlights include:
Realtime feed: With real-time feedback, hoteliers are always aware of room status and can easily alter staff assignments. They can assign tasks, add notes for specific instructions, set task time limits, and monitor individual performance.
Housekeeping Smart Tasks: Hoteliers can save time by scheduling smart task rules that automatically assign cleaning and maintenance tasks on a daily, weekly, monthly or seasonal basis.
Reporting and Forecast: RaccoonHousekeeping offers a unique housekeeping forecast report that anticipates upcoming housekeeping requirements. The forecast overview displays arrival rooms, stayovers, and check-outs for current and future reservations.
Mobile view: The Housekeepers Mobile View is the perfect way to track a team on the go. The team can operate a lot more efficiently with seamless communication and have real-time access to tasks, report their progress, and notify supervisors of necessary inspections at the touch of a button.
“The best part about RaccoonHousekeeping is that it is fully integrated into our existing interface,” says Amor de Wilde, SaaS Product Owner, RoomRaccoon. “Because our entire system is cloud-based, hoteliers can manage their team from anywhere at any time.”
Adriaan Liebetrau, General Manager of MINT Hotels, South Africa, who joined the pilot program earlier this year, shared that “Housekeeping is a crucial part of any hotel operation and is the single biggest touchpoint for any guest. In fact, it can determine the entire guest experience. Leading a large team of housekeepers with multiple tasks at MINT Hotels has now been simplified with a single solution – RaccoonHousekeeping. It makes it so much easier to connect with our team through the mobile app where I can update tasks at the click of a button. This saves me multiple calls between departments to ensure rooms are ready for arrival.”
Brock Dodson, Account Executive of RoomRaccoon North America, emphasizes the importance of upgrading outdated systems to meet changing guest expectations: “Managing a team of housekeepers can be a very manual process – especially if you operate the old paper and phone way. By using RaccoonHousekeeping, hotel managers can wow guests with operational efficiency and free up time to focus on generating more revenue.”
In addition to the housekeeping software, RoomRaccoon's award-winning HMS comes complete with core systems and in-built features. These include a Property Management System, channel manager, and booking engine, as well as revenue and yield management tools, automated upselling, integrated accounting software, online check-in, automated guest communication, payment processing, and more.
“One of the biggest benefits of RoomRaccoon’s system is that it is easy to use. With hotels rapidly hiring new staff after the pandemic, you’ll be able to train your team in no time,” says Dodson.