“Providing the best stay possible, which includes the ability to customize the experience for each guest, remains our top priority for the families that stay with us, said Wini Cudjoe, Director of Operations for Ronald McDonald House New York. “The tool provides guests with a direct line of communication to submit requests to our team while also allowing our staff to build family profiles to personalize their visit.”
Ronald McDonald House New York is able to use the new two-way communication tool to share key information such as check-in and check-out logistics, room status, and additional family-specific details seamlessly across staff mobile devices and the internal management system. This flow of data allows the property to customize the experience to best fit each guest’s needs. For example, if a family has requested a feather pillow to sleep on during their stay, RMH-NY can add this detail to the guest’s profile and ensure their room automatically adheres to this preference on the next visit.
“Infor understands the need to personalize the guest experience through a modern cloud-based hotel property management system, and our new two-way communication with Nuvola will provide leading organizations, such as Ronald McDonald House New York, with tools to transmit key information such as, check-in and check-out day, guest name, and room status, seamlessly between systems,” said Jason Floyd, general manager, Infor Hospitality.
The use of Nuvola and Infor HMS helps Ronald McDonald House New York to personalize stays while equipping staff with a digital assistant to organize and complete daily tasks.
“We are honored to have the opportunity to work alongside an organization such as Ronald McDonald House,” said Juan Carlos Abello, CEO of Nuvola. “Nuvola’s mission has always been to empower properties with the ability to enhance the experience for each guest. Along with Infor HMS, we have created a cohesive way for Ronald McDonald House New York to receive and manage information to specific departments, empowering employees as they focus on the overall stay for families.”
In addition to the joint solution from both tech partners, Ronald McDonald House New York will soon deploy Nuvola’s Checkpoints QR code, designed to help streamline health and safety protocols in the new state of travel. The new mobile-friendly tool will allow staff to track and manage the cleaning frequency of high touchpoint surface areas, creating a risk-reduced environment.