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Research Underscores Strength of OTAs

Onyx Payments has announced new research confirming the strength of online travel agents (OTAs) within the hospitality industry. According to an Onyx Payments study, OTAs now represent the second-largest travel booking channel (after direct hotel channels) with a 24-percent share of bookings in the EU-3 countries of France, Germany and the United Kingdom. The recent growth in share of bookings was taken from global distribution systems, traditional travel management companies and hotel call center bookings.
Over the past five years, OTAs in the EU-3 grew solid double digits, and were one of only two channels that grew in that period. With this healthy competition, Onyx Payments anticipates continued innovation across the entire industry as players find new ways to reach the buyer.
The study, which looked at the market share of booking channels across the EU-3 and the United States between 2010 and 2015, found that:
OTAs are the second-largest channel in the EU-3, experiencing a 14-percent increase in booking volume to reach a 24 percent market share by 2015. The channel is projected to grow an additional 15 to 20 percent by 2020. This growth will be driven by consumers’ continued preference for digital platforms and websites that provide extensive information about bookings – particularly in the EU markets where supply is more fragmented than in the United States.
    In the United States, the OTA channel has seen a dramatic increase of over 50 percent to comprise a 17 percent share in 2015. OTAs are projected to grow an additional 20 to 25 percent by 2020. Despite the higher prevalence of chain hotels in the United States, OTAs are now the third-largest channel in the United States.
    Direct hotel website bookings have increased 25 percent to comprise a 15 percent share in 2015 in the EU-3, while the channel has increased 15 percent to comprise a 23 percent share in the United States in the same time period. This growth has been driven by increased investment to build and retain loyalty and to discourage commoditization of hotel offerings through the traditionally low-cost OTA channel for direct bookings.
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