Ready Launches App-Free Order-At-Table Platform for Restaurants
Ready has unveiled its order-at-table product for restaurants that enables guests to order and pay for from their smartphone without downloading an app or registration.
Ready’s order-at-table product evolved from its existing pay-at-table solution for restaurants and order-in-seat product for stadiums.
App downloads and signups have been a major barrier to widespread adoption of ordering and payment technology in restaurants, said the Vancouver-based company.
How it Works
Instead of using an app, guests scan or NFC tap a Ready QR code on their table with their phone, which directs them to the menu. The customer makes their selection through their mobile browser, and the order is either delivered directly to them or picked up at an express counter. When customers are ready to leave, they pay through the Ready platform without having to wait for a server. Ready is fully integrated with POS systems so all payments are automatically synched and closed.
Ready has a built-in review function that allows guests to instantly rate the restaurant experience. Floor staff are notified immediately of negative feedback, providing opportunity for service recovery before the guest leaves the restaurant. Ready Instant Reviews can be integrated with existing feedback aggregation platforms to enable simple analysis and reporting.
For restaurants, Ready optimizes front- and back-of-house staffing to reduce labor costs, process more orders in less time and provide a better overall customer experience.