Rapid Growth Drives POS Upgrade for The Captain's Boil

The Captain’s Boil turned to Givex, a provider of cloud-based operations management tools, to install Vexilor POS in its 22 locations. Givex’s all-in-one turnkey solution offers The Captain’s Boil the scalability needed to accommodate additional locations across Canada and the United States, and will help the franchise streamline operational efficiencies as it grows.  

“With our previous legacy system, running one report would take several hours,” said Andy Huang, senior business development manager, The Captain’s Boil. “Consolidating data from various sources became a very manual process that involved multiple spreadsheets, Google documents and even handwritten reports from some franchisees. Vexilor’s impressive suite of reports simplified the accounting process and allowed us to drill deeper into our data faster and with more clarity. The Givex administrative portal site gives us more control over the use our data and allows the corporate office to manage multiple tasks efficiently.”

Another deciding factor was Givex’s omnichannel approach to sales and the ability to provide a seamless purchasing experience across multiple devices, such as online ordering. Since a large percentage of The Captain’s Boil patrons are tech-savvy Millennials, the restaurant now has the ability to connect its customers to the brand via mobile and online channels. Moreover, Vexilor’s semi-integrated payment solution for paying at the table and its integration with two of the restaurant’s existing payment processors, Alipay and WeChat, played an important part in The Captain’s Boil decision to switch to Givex.

The restaurant’s concept was inspired by traditional Cajun Louisiana style recipes and features seafood, such as mussels, crawfish, and crabs, prepared with an aromatic mixture of Asian spices. The brand quickly grew from nine operating stores to 16 in less than a year. It was at that time that the owners realized that they needed to do something about the company's legacy POS and reached out to Givex for assistance.