Quore, a provider of workflow management and productivity tools for hotels, today announced its Quore Aid Program for any hotel converting its property into a COVID-19 isolation ward or temporary medical facility. Quore has adapted its suite of solutions to allow for adherence to local and national healthcare guidelines to support housing facilities as they determine the right precautions each hotel isolation ward should follow in order to ensure the health and safety of staff, medical professionals and guests.
Individual states, counties and municipalities are actively seeking properties that are largely vacant due to growing Stay-At-Home mandates to serve as COVID-19 isolation wards. The goal is to relieve the pressure on hospitals, allowing them to focus treatment on the sickest of patients, and non-severe cases can be moved to an isolation ward. Hotels are prime real estate for these facilities, as most business and vacation travel has been cancelled.
Hotel isolation wards may be used for various scenarios, including for recovering patients, individuals exposed to the virus that may or may not show symptoms, moderately ill people awaiting test results, and individuals that may not be able to self-isolate in a home due to high-risk family members or personal homelessness.
“We want to support communities across the country in their efforts to stop the spread of COVID-19 and enable our hotel customers to contribute in a safe and secure way,” said Scott Schaedle, Founder and CEO of Quore. “Not only does our platform help properties optimize operations, but it enables staff and guests to communicate with little-to-no physical interaction. We’re providing a baseline of health and safety precautions each property or location needs to update to be in compliance with local and national guidelines, so each property can quickly adapt to new mandates and remain focused on its new role in ending this pandemic.”
The Quore platform enables hotel management and staff to limit face-to-face interactions by implementing mobile communications with guests.
When a guest enters a hotel that has transitioned to an isolation ward or temporary medical facility, they are given the hotel's phone number to text with any questions or concerns, says Richard Bradbury, VP of Strategy and Alliances, Quore. That phone number is tied to the Quore system and is monitored for keywords and routes the question to the proper staff member via the Quore App on their mobile phone. When the staff reviews the request, they are also able to see the proper protocol they must follow to ensure their safety.
For example, a maintenance request for a new lightbulb could be filled by simply leaving the lightbulb at the door and notifiying the guest when it is appropriate for them to open their door and retrieve it. However, a maintenance request for plumbing or HVAC issues might require a maintenance person to enter the room.
"Currently, the CDC and OSHA have not issued any guidelines on what the proper protocol should be in this type of scenario," Bradbury says. "It will likely be up to each jurisdiction to decide what to do. Some may opt to remove the patient and deep clean the room before bringing in the maintenance staff. Some may choose to provide staff with significant protective gear and allow them to enter the room without moving the patient. The Quore platform is flexible and can be customized for each hotel's own preferred operating procedure."
The Quore platform also provides access to modifiable templates that guide staff through recommended and/or mandated procedures that are updated in real time. These include isolation room set up and turnover, hand and hygiene protocol, trash collection, sanitation requirements, signage placement and other actions to ensure the highest level of health and safety compliance throughout the property.
The platform will also provide those governments that purchase hotels outright for this purpose with valuable and necessary information that would otherwise be lost with the lay off of hotel staff. For instance, maintenance and repairs of HVAC systems, door locks, elevators, and other pieces of large infrastructure equipment. It is able to so because Quore already has a catalog of typical hotel equipment which it can offer to staff members if and when a need arises for it, Bradbury added.