Quicktext and Alcatel-Lucent Enterprise to Address the AI-Powered Voice Assistant Market for the Hospitality Industry
Alcatel-Lucent Enterprise and Quicktext, guest communications platform for hotels, will address together the AI-powered voice assistant market for hotel guest rooms. The first joint service will be available on the market in the 4th quarter of 2019.
The assistant will accompany guests throughout their entire journey, across all channels: from the hotel selection, booking, trip planning, and guest support during their stay, to after check-out. It will thus enable end-to-end, seamless personalized services for guests through voice-command interactions with connected objects and services such as: light or TV switches, room automation (curtains, blinds, room A/C), room service or other hotel services. The voice assistant will answer guest requests and questions such as, “I need to order a taxi”, “What time is breakfast”, “What is the Wi-Fi code”, “Can I smoke in the room”, and so on.
This will be made possible thanks to a mix of open-standards technologies for hospitality, based on the Alcatel-Lucent Rainbow APIs with which Quicktext will interface to offer voice-command services to both guests and employees on room sets and mobile devices.