Punchh Launches Customer Sentiment Analysis

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Punchh Launches Customer Sentiment Analysis


Punchh introduced Punchh Deep Sentiment Analysis. The product allows brands to extract valuable insights from customer reviews using Punchh’s natural language comprehension engine built with industry-leading deep learning and artificial intelligence.

Punchh Deep Sentiment Analysis integrates seamlessly with the Punchh Marketing Cloud, offering real-time descriptive and predictive analytics in a user-friendly dashboard with one-click navigation. Its natural language processing model achieves human-level performance, defined as more than 93 percent accurate, and features multi-language support.

Manually reading every review is prohibitively time-consuming for most restaurants, which leads to slower response times and poor customer experiences. This solution helps brands analyze reviews at scale and immediately identify critical information so they can focus on high-level insights and make quick decisions to strengthen customer relationships and increase loyalty, says Punchh.

Punchh Deep Sentiment Analysis monitors trendlines in key sentiment categories such as customer service, quality, wait times, and ambience and runs campaign studies to gauge the success of specific initiatives including new products, new locations, mobile apps and more.

For more information on Punchh and its services,  visit www.punchh.com.