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I am often perplexed by organizations that seem to refuse to update their systems. I was recently called for jury duty.

An experience is the sum of its parts. For consumers, the interaction with a brand often starts before they even set foot in a store or make a payment. It begins when a potential guest is considering what to eat, where to travel and book a hotel room, or even what time to get there.

In the weeks prior to finalizing this issue, HT produced the 22nd installment of MURTEC (Multi-unit Restaurant Technology Conference; www.murtec.com).

Enabling CIOs to become more effective leaders requires that executives are invested in the overall goals of the company. This sentiment is echoed in Hospitality Technology’s annual Industry Outlook, where the editorial advisory board weighs in on objectives and predictions for the year ahead.

A recent advertising campaign garnered national attention and praise for exposing the damaging repercussions of using the phrase “like a girl” as an insult.

Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of HT calls out the conundrum and highlights solutions. HT's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.

This month, HT debuts a new look with a brand new logo and tagline, "Smarter Hotels & Restaurants." Inside, HT's pages have been redesigned to present a fresh, modern appearance.

As technology investment in hotels is poised to hit an all-time high, CIOs still ID establishing ROI as a top struggle.

Hospitality Technology's brand director, Abigail Lorden details some of the changes happening at HT and the exciting events on the horizon. 

With hotel technology budgets predicted to hit record highs in 2016, HT editor-in-chief Abigail Lorden, contemplates the importance of hotels differentiating.

Hospitality Technology's new editor, Dorothy Creamer, discusses why removing friction from the customer experience is so important.

HT's Group Editor-in-Chief, Abigail Lorden discusses the importance of hospitality operators knowing their customers and acting on data to send perfectly timed and relevant communications.

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