Orion Labs, Inc. Announces Web-Based Push-to-Talk Dispatch Console for Mobile Workforce
Orion Labs Inc., provider of the Orion voice services platform for real-time workforce collaboration, announced a Web-based push-to-talk (PTT) Orion Dispatch Console. This online dispatch interface enables enterprise administrators, dispatch teams, and desk workers to instantly connect with their mobile workforce without the requirement of installing software or other limitations of traditional desktop tools.
With this unique Web-based offering, Orion equips geographically disparate teams across organizations within transportation and field service industries with flexible and reliable voice dispatch capabilities from any Web browser with no software to install, ever. This expands upon the cloud-based platform offerings already provided via the Orion Command Center and Orion’s mobile apps, bringing enterprise command and control together with critical role-based administration configurable for all levels of the workforce.
To operate effectively, dispatchers need to speak directly to their team, monitor staff locations, and assign tasks rapidly. Dispatchers can now, on a single screen, talk to their team members via PTT, send messages to a single person or the entire group, review and replay recent messages, as well as see a map showing all team members’ locations.
Meanwhile, mobile workers communicate using the device that best fits their role — whether it’s a smartphone, tablet, wearables like the smart voice badge Orion Onyx, or even a legacy two-way radio.
Administrators onboarding new staff or expanding dispatch services to more teams can simply log in to the Orion Command Center from any online browser for a cloud-enabled dispatch console experience to immediately provision accounts and get teams working efficiently.
Key Benefits of Orion Dispatch Console:
● Dispatch effectively in dynamic operating environments: Assign tasks and redirect workers in response to emerging needs and replay messages so nothing is missed.
● Set up instantly from the cloud: Log in, activate staff accounts and start talking immediately without upgrading computers or activating license keys.
● Connect mobile workforce to desk workers: Monitor mobile workers’ communication and location to ensure operations proceed smoothly, without leaving your desk.
Orion Dispatch Console will be commercially available starting Oct. 7, 2019.