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orderTalk, Inc. Files for a Patent for a Universal Artificial Intelligence Plug and Play POS Integration

orderTalk, Inc., a provider of online ordering software and service solutions to the restaurant industry, said it has developed patent-pending technology that will change the way restaurants receive third-party delivery orders in a revolutionary way. The new software solution will facilitate order input, without the need for employee intervention, from an artificial intelligence (AI) adapter that will work on any modern restaurant point of sale (POS) system.

Restaurant delivery orders from third parties, such as Grubhub and UberEATS, have fast become one of the most significant growth areas in restaurant takeout. The current technology to receive orders, however, is cumbersome and operationally expensive for restaurants to manage. This dilemma has spurred software companies, like orderTalk, Inc., to invest time, talent and energy into developing a more efficient solution.

With nearly 20 years of restaurant POS integration experience, orderTalk was in a unique position to understand these challenges and solve the problem. From the outset, there was an intrinsic understanding that the traditional POS integration via an application program interface (API) was not suited to the delivery marketplace model for many reasons, including the cost, time and ongoing attention to updates this type of integration would require. Instead, the company set out to find an order-delivery solution independent of back-end POS integration functions or APIs.

The result is a technology that facilitates order input from any external source through a single AI adapter. The software is self-sustained through machine-learning and dedicated to supporting digital customer needs without continuous human intervention. Restaurant operators will be up and running within an hour or two by using the interactive trainer module.

This new patent-pending technology solves the cumbersome order-delivery process that has plagued the industry, the company said. Specifically developed to support universal plug and play POS integration, the technology not only eliminates the restaurant’s burden of managing multiple channels of incoming digital orders, but ensures accuracy, efficiency and a single point of contact for maintenance and support.

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