Operations

How Restaurants Can Optimize Technology to Boost Employee Retention in a Competitive Labor Market
By implementing omni-channel POS systems, contactless payment options and back-of-house management solutions, restaurant operators can cultivate an engaging, supportive and fulfilling work environment for their staff.
RoomRaccoon Announces Integration with Nuki to Enhance Hotel Check-ins
The two-way integration will fast-track the guest check-in process and save hotel staff valuable time.

POS
The Current Hotel Updates Its POS for F&B Operations
New POS combines a terminal with tablet touchscreen applications, offers rich configuration options and strong reporting/analysis features.
Data & Analytics
PM Hotel Group’s Data Management Platform Provides Personnel with Real-Time Financial Performance
The business intelligence platform integrates with the PMS, POS, accounting, labor management and online purchasing systems.
Operations
David Wetzel Becomes Farmer Boys’ New SVP of Operations
Wetzel will provide strategic oversight and direction for restaurant operations.
Back-of-House / Back-Office
M3, Paymerang Announce New Partnership
Hospitality accounting solution to offer electronic payables solution.
Management
Cendyn Names Donna Goudie Chief Operating Officer
Goudie was most recently at Amadeus, where she spent the last 20 years in leadership positions spanning global learning, project management, research and development and operations.
Restaurants
Panda Express Gains Efficiencies from Facilities Management Platform
Store managers can easily use ServiceChannel’s mobile app or website to request emergency repairs.
Operations
Grupo Posadas Predicts Guest Needs, Improves Hotel Operations
Enrique Calderón, Grupo Posadas’ COO discusses how operational data and guest satisfaction scores drive decision-making across more than 180 of the group’s hotels.
Hotels
Ashford Appoints Remington Hotels' CEO
Sloan Dean III is announced as Remington Hotels’ CEO in order to drive its next stage of growth.
Restaurants
Buffalo Wild Wings Digitizes Operational Procedures, Protocols
Over 1200 Buffalo Wild Wings locations use CMX's ActivityStudio to drive quality and operational excellence.
Operations
2019/2020 Tech Deep Dive with Charlestowne Hotels
Two Charlestowne Hotels executives detail their latest technology programs and goals for 2019, and talk about next projects entering the New Year.
Cruise Line
MarineXchange Software Names New Chief Operating Officer
Andreas Hafellner has plans to add AI, big data, business intelligence and localization via Bluetooth and WiFi to the next generation of modules.
Property Management Systems
Banff Lodging Company Centralizes Call Center Operations, Revenue Management
The independent resort chain taps Maestro PMS to help deliver a high touch guest experience, with all properties on one database for simplified sales.

A collection of news, articles and other featured content about Operations.