Is OpenTable a Rotten Deal for Restaurants?

Matt Rosoff of Business Insider reports: OpenTable, the online and mobile restaurant reservation system, is great for consumers -- it lets them look at a bunch of different restaurants, see which one has the most convenient available reservation time, and book the reservation without ever picking up a phone.
But some restaurant owners hate it.
When the social marketing startup Roost hosted a dinner in San Francisco with several restaurant owners and other local food industry people, the OpenTable conversation became heated.  

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