Online Check-In

HITEC 2015 NEWS: VirtualHotel to Launch Mobile App for Hotel Groups and Marketing Alliances
VirtualHotel now enables hotel groups and marketing alliances to showcase and promote their entire portfolios in a single app.
Balancing Customer Service with Next-Gen Automation
Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.

Cornell Study Finds Travelers Want More Mobile Options

A new study published by the Center for Hospitality Research (CHR) finds that travelers are ready to use their smartphones and tablets for far more than is currently possible.
Marriott Allows Rewards Members to use Apple Watch for Mobile Check-in/Out

Company's connected guest strategy engages travelers before, during and after their stay.
Starwood Preferred Guest App for Apple Watch Enables Keyless Entry

SPG app for Apple Watch anticipates and responds to needs of guests from mobile check in, to opening room door, to providing information with just a glance at the wrist.
Best Western Premier Resort Enables Mobile Check-in and Out

StayNTouch Mobile Check In and Out PMS Overlay implemented at the Eden Resort, a Best Western Premier Resort.
Westcorp Selects Self-Service Tech to Provide Hassle-Free Guest Check-in Experience

Bonnyville Neighborhood Inn and Neighborhood Inn Express locations to enhance guest convenience with implementation of advanced self check-in functionality.
Marriott Launches Apple Pay

Marriott expands mobile options for guests to enhance customer experience.
What's Hot in Guestroom Tech

Hotels will boost in-room technology budgets in 2015 with mobility topping the must-do list for many. HT connects with industry executives to find out what next-generation technologies hotels are forging ahead with in 2015.
Working the Local Angle: Benefits of Location-Based Technology

Using beacons and geo-fences, hospitality operators gain greater access to customers, increasing business and loyalty. The latest in location-based tech also allows operators to capture information about a customer to offer more personalized service.

HITEC 2015 NEWS: VirtualHotel to Launch Mobile App for Hotel Groups and Marketing Alliances

Balancing Customer Service with Next-Gen Automation

Cornell Study Finds Travelers Want More Mobile Options

Marriott Allows Rewards Members to use Apple Watch for Mobile Check-in/Out

Starwood Preferred Guest App for Apple Watch Enables Keyless Entry

Best Western Premier Resort Enables Mobile Check-in and Out

Westcorp Selects Self-Service Tech to Provide Hassle-Free Guest Check-in Experience

Marriott Launches Apple Pay

What's Hot in Guestroom Tech

Working the Local Angle: Benefits of Location-Based Technology