Next-Gen POS Kiosk Reduces Staff Demands and Improves Service

Agilysys, Inc. today announced the general availability of innovative enhancements to rGuest® Buy, the company’s self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for Café workflows and a new Grab N Go guest experience are part of Agilysys’ continuing dramatic market penetration in food and beverage venues of all types as they move to self-service through guest facing kiosks.

rGuest Buy, which was named a Champion in Info-Tech Research Group's ‘Self-Service Kiosks Vendor Landscape' report, is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. The platform-driven solution allows for easy deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. In addition, its rGuest hospitality platform architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers, including with Agilysys’ flagship POS solution, InfoGenesis.

New Café capabilities offer flexible order and pay workflows that can map to multi-station food and beverage outlets. Guests can customize their order through a selection of menu items and related modifiers, and pay through various tender types. The order items route to kitchen stations where chefs can leverage the kitchen video system to manage back of the house operations, while guests are able to track status of their orders via digital displays.

Enhancements to Grab N Go functionality include a new guest experience allowing operators to configure the Grab and Go kiosk to show categories and menu item lists with modifier workflows. This makes it easy for guests to navigate and add non-barcoded items to the cart; hot coffee for example, with a modifier selection such as small or large cup.

Additional new features of rGuest Buy include:

• Kitchen display system (KDS) item routing for multi-concept and kitchen stations  
• KDS item state allowing line-cooks to select & start item preparation from KDS expo vs looking at all tickets in a single state
• Nested choice groups allowing modifiers to be displayed based upon earlier guest choices
• HTML Receipt with 3-Digit digit order number and barcode
• Support for guest facing order status monitors
• Hybrid deployment with InfoGenesis POS on-premises