The New Face of the Restaurant Back Office

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Restaurants' back-of-house operations are stepping into the spotlight as innovative solutions are adopted to streamline menus, contactless transactions and more.
By Julie Ritzer Ross - 08/27/2020

There’s no denying it: Restaurant operators have, over the past few years, been keeping back office technology implementation projects on the back burner and at a steady simmer.

But the COVID-19 pandemic and its anticipated aftermath, piled atop increasingly more significant existing challenges, have changed all that. Evolving customer expectations, new safety protocols, operating restrictions, and staffing obstacles are turning up the flame on investment in back office solutions and landing them a prominent spot on the IT “stove.”