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Morgans Hotel Group Adds Intelity to Delano, Hudson Properties

Morgans Hotel Group properties,  Delano in Miami and Hudson in New York, will enable guests to access and coordinate all of their hotel needs directly either from the convenience of an in-room iPad at Delano or their personal laptop at Hudson through a partnership with Intelity.
Guests staying at the renowned Delano will be able to use Intelity ICE (Interactive Customer Experience) Touch on iPad to order room service, find information on local attractions and events, make dinner reservations, coordinate transportation, or use any other available services all with the simple touch of a finger to their in-room iPad. Another popular version, ICE Connect, will be found in all 831 rooms at the celebrated Hudson enabling guests to navigate through all offered hotel guest services from the convenience of their laptops.
“We strive to continue to reinvent the guest experience and Intelity enables us to provide engaging technology and customized content to our savvy clientele,” says Dan Flannery, chief pperating officer for Morgans Hotel Group. “In addition to the benefits to guest experience, ICE provides direct communication with hotel management thereby increasing our staff efficiency. The innovative technology allows us to provide the superior level of service guests have come to expect from our properties.”
“Guest satisfaction will always be a top priority for us here at Morgans Hotel Group and we are always looking for ways to be unique and enhance our guests’ experiences,” says Jason Harper vice president of technology for Morgans Hotel Group. “The positive feedback we’ve received about ICE has been tremendous. The power it gives our guests to customize their experience while staying with us is something we believe gives us a competitive edge.”
Credited as the creator of the “boutique hotel” concept, characterized by personalized service and a home-away-from-home feel, Morgans Hotel Group was bestowed the Visionary Award by Hospitality Technology Magazine for its deployment of ICE Touch on iPad at Royalton in New York and later expanded an enhanced version of the product to its Mondrian SoHo property.

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