Hotels and restaurants have focused a great deal of technology investments over the last several years on digital innovation and infrastructure to support hyper-connected needs. Hospitality operators have rapidly rolled out and iterated technologies running the gamut from online ordering and smart TVs to interactive kiosks, digital signage, voice technologies, and digital wallet acceptance to name just a few. Each one of these initiatives rely heavily on the network and is a potential attack vector for cybercriminals.
With all of these initiatives, improving data and payment security has also risen in priority as increasing connectivity gives rise to more opportunities for hackers. According to Hospitality Technology’s 2019 Restaurant Technology Study, 22% of restaurants say improving security is a top strategic goal for technology and the Lodging Technology Study reports that hotels are placing high priority on tech investments to ramp up security.