The newly created positions are intended to keep the drive-thru running smoothly, to manage delivery, curb-side pickup and mobile app orders, and to maintain sanitation and cleanliness practices.
A Harvard Business Review survey of business executives found that 72% say productivity increases when frontline workers are empowered to make decisions.
In a post-pandemic society, restaurants will need to lean on their loyalty programs to bring diners back, and can use loyalty tech to address personal safety concerns by incorporating non-contact payments, online menus and online ordering.
