The newly created positions are intended to keep the drive-thru running smoothly, to manage delivery, curb-side pickup and mobile app orders, and to maintain sanitation and cleanliness practices.
A Harvard Business Review survey of business executives found that 72% say productivity increases when frontline workers are empowered to make decisions.
Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees.
