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McCormick & Schmick's Reveals How They Improved Labor Management

McCormick & Schmick's Seafood Restaurants, Inc., a national seafood restaurant operator in the affordable upscale dining segment, has selected HotSchedules Enterprise for restaurant labor management, communication and forecasting. After a four-month pilot at 12 restaurant locations, McCormick & Schmick's implemented HotSchedules Enterprise in July to all 96 of its restaurants in the U.S. and Canada.

Prior to selecting HotSchedules, McCormick & Schmick's was actively looking for a labor management solution that could provide advanced scheduling and forecasting capabilities, as well as improved employee/manager communication. HotSchedules is already providing McCormick & Schmick's with significant ROI. Since implementing the HotSchedules tools, the restaurant company has seen labor cost savings and improved clock-in enforcement for its hourly employees.

With HotSchedules' user-friendly, online scheduling solution, McCormick & Schmick's managers have significantly reduced the time it takes to develop staff schedules and manage shift changes and requests. Additionally, the advanced forecasting tools in HotSchedules help managers easily and accurately project targeted labor budgets to be consistently aware of the most appropriate staffing level for each shift and to avoid overtime before it happens -- a significant cost-saving strategy.

Employee benefits
Since moving to HotSchedules, employees at McCormick & Schmick's can now access their schedules 24/7 online or via a mobile device, as well as pick up shifts, request time off, send messages to managers or other employees, and receive e-mail and SMS text message notification when shift changes are approved by the manager. McCormick & Schmick's also utilizes the HotSchedules Digital Logbook, providing managers with a powerful web-based logbook for communication and documentation, such as employee information, restaurant maintenance issues and large party accommodations, that can be easily searched and reviewed anywhere, anytime.

"In just a few short months, HotSchedules has provided us with a cost-effective tool that allows us to not only manage labor costs more efficiently, but also offer our employees a more flexible scheduling process that fits their lifestyle," says Chris Westcott, vice president of restaurant operations for McCormick & Schmick's. "Additionally, the Digital Logbook has streamlined communication within each management team and allows for regional management to view operational and performance notes remotely."

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