Maestro PMS Integrates with PurpleCloud to Help Solve the Labor Crunch with Streamlined Housekeeping Services

Michal Christine Escobar
Senior Editor, Hotels
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The pandemic has placed a brighter spotlight on the need for hotels to do more with less. Because the gap between the availability of human resources and increasing guest expectations has never been wider, the ability for hoteliers to meet this challenge has been severely impacted and the area of operations that has been hit hardest is housekeeping.

A new full integration partnership between Maestro PMS and PurpleCloud helps to solve this problem by offering their mutual clients a Housekeeping Task Optimization Platform that focuses on efficient scheduling based on “true clean times” and dynamic, real-time check-ins and check outs. At the same time, the PurpleCloud platform is user-friendly and incentivizes team members based on key hotel goals, extremely important given current staffing issues.

The PurpleCloud Hotel Task Optimization Platform further enables real-time multi-language voice and text communications between managers and team members; provides on-demand training to support today’s trend of multi-role capabilities, allowing team members to assist where and when needed; and can incorporate customized Covid-19 training, housekeeping and tracking protocols.


Overall, PurpleCloud reduces FTE counts by reducing hours of inefficiencies each day; decreases turnover with gamification features that enable team members to feel engaged and recognized for working hard and cooperatively; and increases revenue in calculating potential charges for added services like late checkouts, early arrivals and stay-over services.

Warren Dehan, Maestro PMS President said “We are excited to be able to leverage the resources that PurpleCloud provides to help make hotel operations for our clients more efficient and profitable. We appreciate their shared values for superior technology and unparalleled support of property managers.”

“We are thrilled to be working with Warren and Maestro, one of the industry leaders in comprehensive property operations and management solutions,” Levtchenko said. “This integration supports our goal of offering clients the most seamless and customizable software platform and solutions for both team members and their managers, at both the property and corporate levels.”

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