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Luxury Ski Resort Mobilizes the Customer Experience

The Arrabelle at Vail Square is implementing Intelity ICE (Interactive Customer Experience) mobile technology for guests to use on Android, Apple smartphones and tablets. The Arrabelle's traditional amenities, from in-room fireplaces to snuggly robes, will be complemented by the arrival of the most innovative, modern in-room technology available.
After simply downloading the ICE app, all of the hotel's services can be accessed directly from the palm of a guest's hand. At the touch of a finger, guests can make a housekeeping request or look up information about the hotel and local attractions. They can also conveniently view signature dishes, like Executive Chef Douglas Dodd's lobster mac and cheese, available at Vail's hot new food and drink spot, Tavern on the Square.

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