Shephard's Beach Resort in Clearwater Beach, Fla., partnered with Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, to install an advanced Wi-Fi and the BeyondTV video streaming platform.
The property had begun experiencing a decrease in guest satisfaction due to a slow and unreliable internet connection. Since partnering with HIS, the resort has eliminated internet-based guest complaints and now receives kudos about its guestroom entertainment.
Prior to the HIS Wi-Fi implementation, Shephard's Beach Resort used outdated hallway access points to transmit Wi-Fi signals throughout the premises. Guests attempting to access online content often voiced their dissatisfaction due to such signals not being strong enough to reach them within the guestroom or outside balcony. After finding that the previous internet provider was unable to resolve the issue, property leadership opted to partner with HIS to implement a strong and reliable network.
The resort now has consistent and reliable Wi-FI coverage throughout the entire property, including the onsite restaurant, night club, swimming pool and meeting room areas.
"With a seamless installation process that was both fast and minimally intrusive, HIS is responsible for enhancing our Wi-Fi network in a way that allows it to meet virtually any guest need, a fact demonstrated by a total elimination of guest complaints received by the front desk," says Paul Andrews, general manager at Shephard's Beach Resort. "By also implementing BeyondTV, our resort has even been able to go a step further in catering to today's guest demands for the latest in online entertainment and communication."
BeyondTV allows guests to leverage guestroom televisions to view essentially any content accessible via their smart devices on a much larger screen. Guests can for example use this functionality to view online streaming subscriptions, personal videos and photos, or to access social media accounts such as Facebook and Twitter. Guests of Shephard's Beach Resort can also use BeyondTV to review their hotel bill at any time, and can take advantage of the platform's ability to share details on upcoming resort events. Guests can even use BeyondTV to reserve a VIP table at either the resort's tiki bar or night club, providing enhanced revenue opportunities.