LUX* North Malé Atoll Resort & Villas Gets Personal with Guests Using InnSpire
InnSpire, a provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed its IPTV solution and guest engagement platform at the posh LUX* North Malé Atoll Resort & Villas in Maldives.
"We insist that the guest journey be absolutely seamless and simple, while offering the ultimate in technological innovation and integration with the latest standards in entertainment-and InnSpire delivered just that. The solutions we have implemented in each residence allow our guests to personalize their stay by streaming their own personally-selected content and apps to the guestroom TV's, as well as ordering room service from any of our award-winning dining venues, allowing them to relax in comfort," says John Rogers, General Manager, LUX* North Malé Atoll Resort & Villas, Maldives.
The resort opened on February 1st of this year, featuring 67 unique, double-story luxury residences with private pools and individual "Sky Lounges," blending super-yacht panache with a distinct South Beach vibe. Each stand-alone residence is situated either directly on the beach or over the water. The expansive property also boasts an abundance of dining and recreational opportunities, including three restaurants, two swimming pools, a translucent overwater LUX* Me Spa, world-renowned diving, high adrenaline water sports, and private yacht voyages, as well as tennis and beach volleyball courts. LUX* North Malé Atoll Resort & Villas, Maldives was recently named a Global Winner in the 2019 World Luxury Hotel Awards in the Luxury Collection Group category.
InnSpire's interactive guestroom TV solution provides is expected to allow the property to interact with guests and expand customer touchpoints into the guest suites. In addition to streaming personal content and popular apps, such as YouTube, Netflix, Spotify and online games, the guestroom TV is transformed into a virtual concierge, offering a plethora of property information, directions around the island and upgrade/purchase opportunities, which can also be accessed through the guests' own smart devices. This provides the resort with added revenue potential, allowing guests to make dining and spa reservations, book yacht tours and order a host of amenities with the click of the remote.