Loyalty

Discover how the concept of a unified platform is reshaping the hotel tech landscape, offering solutions to industry challenges while enhancing guest and staff experiences.

Integration provides high-value channel for restaurants to engage with customers, unlocking new ways to increase loyalty acquisition, and drive revenue growth.

National Restaurant Association Technology Landscape report showcases operators' investment plans and where consumer desires are pushing trends.

Robert Marusi, chief commercial officer, Turtle Bay Resort, explains how Salesforce's Einstein 1 Platform is fueling a digital transformation, resulting in a substantial increase in revenue and a highly engaging guest experience.

Mobile apps generate 34% of all digital orders, and when compared to web users, offer 45% higher customer lifetime value.

By embracing technology, hotels can make personalized outreach, offering exclusive experiences and enhancing guest engagement, ultimately standing out in a competitive market and building lasting relationships.

With more than 15 years of experience in marketing, loyalty and CRM, Ruttle believes in the power of storytelling and what it means for brands.

Delve into how AI-powered gamification is revolutionizing customer interactions, driving behavior change, and unlocking new levels of customer loyalty.