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Three Hospitality Trends That Beg for Flawless Customer Experience

The key to continuously improving the guest experience is continuously gaining insights from target markets.

Don't Make This Mistake when it Comes to Your Restaurant's Data

Restaurants have a wealth of data points that are readily accessible, but they must use the information wisely.

Meliá goes even deeper into its ongoing digital transformation, to enhance the personalized guest experience.

Chatbots have become mainstream for ordering food, but they offer much greater potential for engaging with consumers.

This year, 150 start-ups from 24 countries submitted their technologies for consideration.

POS Canada’s established technology support services and widespread dealer network will allow Givex to offer a scalable, end-to-end business management solution, focused on streamlining operations.

The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.

Best Western launched a complete revamp of the BWR program earlier this year to deliver easily redeemable rewards and a new digital membership card for ease and convenience.

The Fiesta Rewards mobile app will give guests direct access to hotel services and information at more than 141 properties in Mexico.

Company to renew commitment to improve and expand upon its loyalty rewards and ordering capabilities.

Alibaba Group Holding Ltd. ("Alibaba") and Marriott International, Inc.

Unlimited points enables consumers to earn free Pizza Hut pizza in as little as one visit.

Guests can use the mobile app for loyalty transactions, in the parking garage, to pay for meals, to view promotions and account information, request vehicles from valet or locate slot machines on the casino floor.

Today, Tavern Insider mobile members account for half of member transactions.

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