Loyalty

Four ways to leverage AI to improve a guest engagement platform.

Former Dollar General and Macy's Inc. veteran Chris Kung joins the QSR's as Chief Digital Officer.

Freddy’s started working with Domo’s data science consultants to better understand its data. With Domo, Freddy’s quickly achieved several immediate wins and launched a new guest loyalty program to incentivize its most high-value guests.

Borderless simplifies the checkout process for guests by eliminating the need to remember a password or manually enter credit card information at every purchase across any participating Olo brand.

By enrolling in both programs and linking accounts, members can earn Marriott Bonvoy points and Starbucks Stars and be on their way toward free stays and coffee as well as access to curated travel experiences.

The QSR has partnered with Attentive, Bikky, Plein Air, and Sparkfly to streamline and personalize the CX, blending the online and in-store experience and cater to the digital-first consumer.

Explore how hotels and restaurants can stay ahead of the competition by optimizing first-party data, enhancing co-branding efforts with privacy technology, and creating comprehensive customer profiles for a successful and innovative busy season.

Explore top strategies for optimizing hotel loyalty programs, focusing on making experiences effortless, delivering personalized communications, and maintaining human touchpoints to exceed modern travelers' expectations and drive brand loyalty.