Loyalty

Lessons from Apple & Google Teach Operators to be Leaders in Hospitality

Hoteliers can learn from tech giants, such as Steve Jobs, about how to be product and service pioneers.
Digital Signage Connects Guests Across 28 Acres

The Hotel del Coronado overcomes size challenges in an expansive digital signage upgrade, improving communication and wayfinding across the sprawling property.
Red Robin Boosts Recommendations With Social Media Advocacy Solution

Empathica GoRecommend has helped Red Robin to turn satisfied customers into brand ambassadors.
Domino's Pizza Expands Mobile Ordering Lineup with Spanish-Language App

Domino's gives U.S. Hispanics another option for placing orders through smartphones.
Online Reviews, Incentives and Wi-Fi are Key to Customer Loyalty

According to a recent study, 71 percent of travelers say online incentives and rewards are selection and decision factors.
Dunkin' Donuts Serves Up Mobile Offers with Updated App

The new app features special discounts and promotions on favorite Dunkin' food and beverages.
Pinkberry Launches eGifting Program

Holiday promotion allows customers to give and receive gift cards via website, Facebook or mobile app.
Tips for Cashing in on Geofencing

How hospitality should be leveraging location-enabled technology to attract new and loyal guests.

Study Finds Restaurant Rewards Programs May Increase Guest Visits 35 Percent