Labor/Workforce Mgmt/Scheduling

GuestHub, the web-based task-management app, is available to all hotels wanting to streamline the guest-experience cycle from Reservation to ReviewTM with no app download required; the solution is live at EB Hotel Miami.

In this online exclusive, HT asked POS software vendors to dish on trends impacting the future of POS software.

The housekeeping software company will remain an independent company.

With NYC Mayor Bill de Blasio’s recent announcement of a city-wide vaccination mandate, hoteliers may be wondering what their future and that of their employees will look like.

In an effort to balance staff shortages, rising customer expectations and increased bookings, hospitality brands should consider the benefit of adapting efficient contact center operations in order to drive growth during this recovery period. 

Update to market leading software helps hotels to do more with less and alleviate the pressures of labor shortages.

While automation can sometimes help with customer service, outsourcing may just be a better option. Here's why.

Given the impact of COVID-19 on the industry, over half of consumers say they have been tipping restaurant workers more than they did prior to the pandemic with many leaning toward tips of 20% or higher.