Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency

Michal Christine Escobar
Senior Editor, Hotels

The hospitality industry has adapted at record speed during the COVID-19 crisis, adopting new cleaning protocols and processes as part of its response. Now as restrictions change and travel resumes in some areas, hotels continue to face challenges such as labor shortages, rising operational costs and changing guest expectations. 

In response to this, Amadeus has launched a new experience for its industry-leading service optimization solution, HotSOS. The new interface displays an overview of hotel performance, making it easier for hoteliers to analyze key reporting and data points with dynamic operational dashboards, labor output metrics, and guest amenity request features.

The redesign makes it easier for teams to prioritize service orders, from housekeeping to maintenance, in one place. Prioritizing needs is crucial to ensure guest requests are met. Against the backdrop of reduced staff, managers need to know which task to focus on first and that the right people are in the right place at the right time, enabling faster response times with open communication among managers and team members. The HotSOS solution provides hoteliers with the critical data specific to their hotel operation and guest profiles, so that they can easily identify areas for improvement and ensure a memorable guest experience.

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