Labor/Workforce Mgmt/Scheduling

Sales representatives at Hyatt will be able to evaluate Cvent RFPs within the Envision database, speeding up response time and accuracy in quoting.

Mobile handheld devices equipped with the hotel SalesPro automated sales solution from hotel SystemsPro is helping Buffalo Lodging's sales team to cross-sell between brands, pull up essential client information and more.

An Excel-based Oracle reporting tool is helping Destination Hotels & Resorts' finance department to refocus their time and energy on analyzing data and metrics rather than querying and formatting it for presentation.

In this special report, Hospitality Technology peeks behind the "authorized personnel only" door to cover one of the most critical aspects of any hospitality operation: its workforce. Explore national labor predictions for the year ahead, labor management software innovations, mobile communication tools and more.

Findings from Hospitality Technology's 12th annual Restaurant Technology Study reveal that the economy continues to tightly grip the restaurant industry. Business metrics continue to be down, leading restaurant companies to act conservatively when investing their IT dollars into new projects.

The debate surrounding the benefits and drawbacks of self-service continues. Yet for some operators, using self-service could have an enormous impact on the bottom line, and could make the difference between long-term success and failure.

A review of the National Restaurant Association's 2010 Restaurant Industry Forecast shows that the vast majority of restaurant operations, whether they are mom-and-pop or franchisees carrying a name brand, may be small in size, but they are a very big part of the U.S. economy.

From the POS to kitchen video displays and more, restaurants in fine dining, QSR and family segments are getting an assist to improve order delivery, de-stress backline workers, and improve guest satisfaction. A cross-section of operators dishes on their top kitchen technologies.