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06/22/2021

La Valencia Hotel Implements Agilysys POS SaaS Solutions

Hotel chose Agilysys to increase operational efficiency and enhance guest service for its food and beverage operations.
Michal Christine Escobar
Senior Editor (Hotels)
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Agilysys, Inc., a global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, announced that the La Valencia Hotel in La Jolla, CA has implemented the InfoGenesis and IG Flex SaaS POS solutions, as well as its modern cloud-native SaaS Agilysys Pay Connect secure payment processing product to enhance their guest experience.

The La Valencia Hotel is an unforgettable destination that has welcomed guests, including the Hollywood elite, for more than 90 years. With her signature pink exterior and iconic tower, the elegant "Pink Lady" remains a renowned landmark on La Jolla's distinctive Prospect Street, commanding the village bluffs with panoramic views of the Pacific coastline and the beautiful La Jolla Cove. 114 pet-friendly rooms, suites and villas offer a cast of options from cozy boudoirs to a captivating penthouse or exclusive villas.

“When searching for new point-of-sale technology, we chose Agilysys as our partner to increase operational efficiency and enhance guest service for our food and beverage operations,” said Summer Shoemaker, General Manager at La Valencia. “Agilysys was the only vendor that offered a modern, fully featured POS solution that matched our property’s style and requirements. With their excellent products and responsive customer service, we are confident that Agilysys will be a great fit for our staff and guests alike.”

InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and mobile tablet touchscreen applications supporting Windows, Android and iOS devices. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. The cloud-based deployment of InfoGenesis will allow the property to be more cost-effective in their operations, avoiding the resources and space needed to maintain the system onsite. 

IG Flex is Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience. The solution is designed to keep revenue flowing in the most demanding environments, and its offline capabilities ensure uninterrupted performance where Wi-Fi connectivity is inconsistent.

Agilysys Pay Connect is a cloud-native solution that allows third-party gateways and adapters to integrate with Agilysys Pay to perform payment transactions.

“We are delighted to add the La Valencia Hotel to our list of exclusive resort hotels,” said Sridhar Laveti, SVP, Product Engineering and Customer Support at Agilysys. “InfoGenesis POS, IG Flex and Agilysys Pay will provide the hotel with flexible, easy-to-use solutions that integrate with the rest of the property’s technology, enhancing guest service and growing revenue-generating opportunities.”