KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology

Michal Christine Escobar
Senior Editor, Hotels

UniFocus, the leading provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages world-class destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new property acquisitions, ensuring continuous high-quality service and effective use of staff time across its growing portfolio. 

Leveraging a 15-year partnership with KSL Resorts, whose resorts offer outstanding spa, golf, tennis, ski and beach locations, UniFocus workforce solutions currently service  Vespera Resort on Pismo BeachSheraton San Diego Hotel & Marina, and Blue Mountain Resort in Palmerton, Penn., and remains a first priority for new KSL Resorts-managed properties.    

“Locations like Blue Mountain Resort are complex environments where seasonal changes require varying labor standards and shift needs, yet our smaller, boutique properties require an intelligence-based strategy that delivers high-level service,” said Claude Brock, CFO at KSL Resorts. “UniFocus with its smart workforce solutions ensures optimum employee performance regardless of service area or department size from our sprawling adventure resorts in the Northeast to our quaint California Central Coast property. With the company’s solutions serving as a uniform standard across our portfolio, we know each location from the beach to the mountains can make the most out of existing labor resources to always deliver exceptional experiences and increased revenue.”  

In contrast to various competing labor management platforms, the UniFocus Labor Management suite stands out for its ability to go beyond simply telling managers how many hours need to be allocated each day. Instead, the platform leverages a range of intelligent algorithms to predict the rise and drop in service demand which can fluctuate on an hourly basis, and which can lead to a lapse in service quality if departments are not sufficiently staffed at the appropriate times. Using the UniFocus Labor Management solution, KSL Resorts properties benefit from intelligent scheduling automation ensuring that staff are assigned to the shifts and service areas where they are needed most. This not only leads to more responsive operations that can accommodate sudden service demand rises using a hotel’s existing staff resources, but also results in increased employee satisfaction and loyalty by providing them with the effective support they need.  

“In today’s industry climate, hoteliers don’t just need labor management and scheduling solutions promising greater efficiency, they need tools that are able to guarantee the meeting of service level expectations using the employees they currently have available,” said Moneesh Arora, CEO of UniFocus. “We are honored that KSL Resorts continues to recognize the value that our solutions offer in aligning their existing labor resources with real-time guest demand. We look forward to our seeing relationship continue to grow as we work together to ensure the success of new properties that enter into the KSL Resorts fold. 

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