Intercontinental David Tel Aviv Partners with Routier to Communicate with Guests in Real Time

The InterContinental David Tel Aviv Hotel introduced a new technology – Routier – that will allow the hotel team to connect, communicate and share information with its guests in real time. The technology transforms the hotel WiFi network into a two-way communication system that will prompt guests with a customized satisfactory survey. A simple click of the unsatisfactory button within the pop-up bubble will allow the InterContinental David Tel Aviv team to remedy any issues guests may have.
“It is our top priority to cater to the needs of our guests, which is why we are thrilled to be working with Routier to offer this technology,” said David Cohen, general manager of the InterContinental David Tel Aviv. “We worked closely with Routier to customize a dropdown menu that fits the needs of our guests and is specific to our property. As a result, we will now be able to problem solve in real time, enhancing the experience of those who stay with us in Tel Aviv.”
The pop-up satisfaction survey will be a small, non-invasive bubble that becomes visible to guests once they join the hotel’s WiFi from their computer, mobile device or tablet. If satisfied, they will be encouraged to leave a review on Trip Advisor. If dissatisfied, guests will be prompted with a drop down menu to help remedy the issue. Options on this dropdown menu include: making a dinner reservation, ordering more towels to the room, booking a spa treatment, and more. Routier has a security certificate from Cisco, which not only provides the technology with a stamp of approval, but offers hotel guests the peace of mind that the hotel network is secure.
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