Inn Streamlines Check-In with Mobile App

Jackson’s Falls Country Inn is a small family business. “In the past, it was difficult to connect with guests,” said Lee Lewis, property owner and chef. “If I was in the kitchen preparing dinner, I wasn’t easily accessible to answer questions. Also, travelers seldom arrive right at check-in time … They shouldn’t be rushed or feel stressed because they are running late.

“…With Intelity’s ICEapp, I don’t have to wait around for people to check-in; I can be off tending the organic garden, preparing a meal or refreshing a room. And, when guests do arrive on property, rather than searching me out, they can check themselves in using the mobile app. They don’t have to engage with staff unless they want to.”

The ICEapp from Intelity gives guests greater control over their stay by turning their mobile devices into guest service tools, whether they are physically on premises or offsite. Orders and requests can be placed even before guests arrive at the Inn. The app facilitates room service requests, schedules wake-up calls and valet assistance, makes a restaurant reservation

By June, Lewis said she plans to add the ICElobby tablet solution from Intelity. By placing a tablet computer in the lobby, those guests who prefer not to download the Inn’s app will have access to the same services via the tablet. ICElobby will provide a resource for guests to find information to frequently asked questions and solve common needs. It will reduce strain on staff and enable them to focus on more detailed guest requests and operating procedures. ICElobby will provide general information on Jackson’s Falls Inn and Restaurant, offer maps to local attractions and much more.