Hyatt Automates Time-off Requests, Payroll for 40,000+ Employees with Infor

Hyatt has successfully launched Infor WFM Workbrain in its shared service model to more than 40,000 individuals working at more than 110 North American hotels. The workforce management solution provides Hyatt with a better way to quickly report on labor costs and automate previously manual time-off requests and accrual processes.

Hyatt deployed Infor WFM Workbrain to manage processes related to workforce labor. The solution has replaced many manual processes at Hyatt, in such areas as payroll close, time off requests and retroactive adjustments. The application has also empowered hotel employees through self-service capabilities, including visibility of hours and time off requests.

"Hyatt wanted to evolve its time and attendance process from a decentralized, manually intensive approach," says Doug Patrick, senior vice president of human resources, North American operations. "We sought a solution that was adaptable to meet the complex pay practices in each of our full service properties in the U.S., Canada, and the Caribbean."