- Cloud Attendants
To help reduce an overload of incoming calls to a business and minimize stress on staff so they can focus on preparing deliveries and respond to immediate requests, many businesses have converted to Voice Over IP (VoIP) solutions leveraging automated cloud attendants. These deliver simple and cost-effective services that result in 50 to 60% fewer calls directly to a location. Here, when customers call a business, the phone is actually ringing in a remote auto attendant that's in the cloud. It presents the caller with clear recorded options, such as directions, business hours or offers information on how to order online or present detailed procedures for curbside pick-ups. If the customer needs to speak directly with someone at the location, there’s an option for them to transfer.
More store-level applications like VoIP and enhanced security means more reliance on the network. This can lead to strategic network enhancements like additional bandwidth, segmented networks to support and isolate critical store-level applications (like POS transactions or live video streaming), and backup solutions in case of a primary network outage, like LTE wireless.
In times like these, when it’s especially hard for operations, IT and security professionals to make their way through all the options, a managed service provider, can help to make sense of it all. They can customize solutions to deliver a scalable and secure service that’s right for each business. Managed service providers are here to help. They can take pressure off of staff and be a trusted advisor on optimizing security and IT infrastructures so that they can remain focused on the job that’s at hand — delivering essential services to those who need them most.
About the Author
Sean Foley is the Senior Vice President for Interface Security Systems. With Interface since 2012, Foley has worked with large, distributed enterprises, particularly in the retail, casual dining and quick service restaurant markets on implementing next generation security strategies. Foley is a leading subject matter expert in asset protection technologies and a resource to loss prevention teams for some of the most recognizable brands in the U.S.