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Hotel Management Firm Streamlines Labor with Integrated Labor & Attendance System

Hawaiian Hotels & Resorts has tapped UniFocus to provide its labor management and time and attendance solutions. The Hawaii-based hotel management and ownership firm, whose resorts comprise a large and complex labor pool, chose UniFocus for its hospitality-specific workforce management expertise and advanced technological solutions.
“Integrating labor management and time and attendance was a critical next step for us,” said Jansen Medeiros, managing director of Hawaiian Hotels & Resorts, which owns and/or manages two resorts on Maui and the Big Island. “While our current system has those capabilities, we needed a more robust solution to accommodate the size of our resorts and the complexities of our collective bargaining agreements.”
He continued, “Labor is the largest expense of most hotels yet it typically is still run with spreadsheets and other manual tools. Managing labor with UniFocus provides more predictability and enables us to deliver service at a consistently high level.”
Medeiros anticipates that the process of approving vacation time alone will be reduced by as much as 80 percent with UniFocus’ technology. “Automating certain processes will significantly reduce administrative time for our management teams, enabling them to spend more time servicing our guests.”
UniFocus’ Labor Management System is a single-source, cloud-based solution with real-time reporting that helps hospitality and other service industry organizations tackle the complexities of budgeting, planning and workforce scheduling. Its accurate forecasting of business volumes lets management put the right staffing in place at the right time. Time & Attendance puts real-time interactive technology into the hands of management and employees to optimize scheduling.
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