Hotel Industry Soars as Online Channels Continue to Lead Bookings in 2014

In the second quarter (Q2) 2014, online channels – which include Online Travel Agents (OTAs), hotel websites ( and global distribution systems (GDS) used by travel agents – continued to grow in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR; Third Quarter 2014). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers).
In Q2, 2014, the OTA channel (which includes Expedia, Priceline, Orbitz and, etc.) experienced the largest jump in bookings, with a 12.8 percent increase in the second quarter compared to last year. room night bookings increased year-over-year by 6.9 percent. The GDS channel grew 2.7 percent. Hotel Direct (calls directly to the property and walk-in customers) was flat at 0.3 percent from a year ago, and the CRS channel was slightly down, at -1.7 percent.
Average daily rates (ADR) across all transient channels grew 3.7 percent in Q2, 2014 compared to the second quarter 2013. The OTA channel had the highest ADR growth with an increase of 10.7 percent. Additional channels that showed growth include: Hotel Direct, up 2.7 percent; GDS up 4.0 percent; CRO up by 2.1 percent and up 3.9 percent. 
In Q3, 2014, OTA ADR is tracking ahead by 11.3 percent, based on reservations currently on the books.  ADR for the third quarter is also growing for the other channels, up 4.7 percent for the GDS channel, 2.7 percent for the hotel direct channel, 3.8 percent for and 2.0 percent for the CRO channel.
Share of Transient Rooms Sold by Channel
The table illustrates the share of transient room nights by channel based on actual reservations.

“Consumers are increasingly turning to online channels – whether it’s a hotel’s website or an OTA – to book their hotel stays. TravelClick’s NADR data continues to show the scope and magnitude that all channels have in generating increased bookings and revenue,” said John Hach, Senior Vice President, Global Product Management of TravelClick. “This is an opportune time to be a hotelier, as hotels increased revenue per available room (RevPAR) by 6.8% for Q2 2014, compared to just a year ago.”
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