The ability to effectively market hotels globally is a valuable benefit for operators because of the increased profitability and sustained company growth it can create. Learn how Potomac Hospitality Services is boosting its third-party website presence with the use of channel management distribution software.
The competitive landscape for IP contact centers (IPCC) has shifted significantly over the past three years says a recent Datamonitor report. Vendors have begun to offer unified product lines, aiming for common administration/reporting, user interfaces and functionality far beyond basic routing.
A new offering gives Hilton travelers an insider guide to hot dining, shopping and entertainment options in up to 35 cities. Visitors can also plan a personalized itinerary.
Explore 2009's in-room technologies and trends in this exclusive report. Topics include green technology, high-definition television, guestroom desktops and more.
A global survey shows that websites and hi-tech facilities are the top two criteria that guests look for when choosing a hotel, writes Miral Fahmy of Reuters.
