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Hot POS Headlines from June: Mobile, BI and PCI Security Dominate POS Multi-Functionality

The point of sale has become so much more than merely where an exchange of money takes place. This multi-functional hub must now operate as a source of invaluable business data, a starting point for loyalty, a secure bastion for personal information and so much more. Hospitality headlines from June prove that vendors and operators are recognizing the varied capabilities and functions that can be performed through POS systems.

Bojangles' Rolls Out Online Training Program that Supports POS
Bojangles’ Restaurants, Inc. recently announced plans to partner with Tortal, an Ingage Consulting company that specializes in online training solutions, to create a point-of-sale training program to support the new POS rollout for its company and franchise restaurants. With the training program Tortal will develop, Bojangles’ aims to take what is a strength of its restaurants, service, and make it even stronger. Tortal anticipates the launch of the online training program to occur in the summer 2013.

Indra Unveiling All-In-One, Core-System Solution
Indra, SAP’s co-innovation partner for the hospitality industry, is unveiling the future of hotel technology at HITEC, June 25 to 27 at the Minneapolis (Minn.) Convention Center, in Booth No. 111. Through Indra's Travel Management Suite (TMS), brands and management companies can experience core system convergence using a seamless, uniform platform for all property needs that drives accurate guest information from all parts of the operation in real-time and from a single database.

Habit Burger Grill Increases Takeout Revenue with Order Processing Solution
The Habit Burger Grill is implementing 11 locations with the Restaurant Revolution Technology (RRT) patent pending takeout order processing and management solutions. RRT will process and manage every takeout order from customer initiation, through order pick-up, thus driving a more focused and pleasant experience for The Habit’s customers who order takeout. RRT’s restaurant specific Order Management Technology solutions, supported by their call center, online & mobile ordering platforms, has delivered significant increases in takeout revenues, and reduced operating costs from other RRT restaurant clients. RRT’s turnkey solution empowers local restaurant management and staff to effectively address rising in-store operational pressures while now having the capability to provide an exceptional customer experience, forge long term relationships and build stronger brand loyalty with their takeout customers.

Mobile POS with Apple Product Compatability Streamlines Customer Service
Mobile point-of-sale (POS) device provider Infinite Peripherals, Inc. (IPC) has launched the Linea Pro 5 with Apple Lightning connector. The newest MFi-certified device from IPC – the first company to enable Apple products with mobile POS functionality – is compatible with the Apple iPhone5, iPod touch 5th generation and the newest 16GB Apple iPod touch 5th generation, which was released last week. Developed based on customer feedback and industry research, the Linea Pro 5 delivers an improved design and even faster scanning capabilities, helping retailers enhance the in-store customer experience.

MICROS Releases OPERA Mobile
MICROS Systems, Inc. has announced the release of the new MICROS OPERA Mobile solution. Developed with a colorful, vibrant, and user-intuitive interface, OPERA Mobile provides essential functionality at hoteliers’ fingertips, allowing them to check-in and check-out guests, organize housekeeping activities, and manage task sheets and room maintenance from virtually anywhere while using a mobile device.

Shift4 Announces P2PE Capabilities for Micros POS
Shift4 Corporation has announced plug-and-play Point-to-Point Encryption (P2PE) capabilities for MICROS point-of-sale (POS) systems. By leveraging their existing 4Go® for MICROS solution, Shift4 has made it possible for merchants using MICROS 3700, 9700, or Simphony POS systems along with Shift4’s DOLLARS ON THE NET® payment gateway to gain near-instant access to their P2PE solution. All they have to do is plug in and configure a compliant ID TECH® encrypted swipe device. With this solution in place, the MICROS POS remains free of sensitive cardholder data and therefore out of scope of PCI. This means merchants with legacy MICROS solutions that may no longer be PA-DSS validated can maintain PCI compliance without having to update their systems. Merchants using current, compliant MICROS solutions gain an added layer of security and the benefits of a drastically reduced card data environment. In fact, with Shift4’s P2PE solution fully implemented, only the swipe device remains in scope for PCI assessments.

Robert Irvine One-on-One: How Restaurants Can Make Tech Work for Them
HT recently had the opportunity to get some inside tips from famed British chef Robert Irvine. The blunt Brit, who is known for telling it like it is on his hit Food Network show, Restaurant Impossible, recently partnered with Comcast Business Services to spotlight how technology can help improve workplace efficiency and enhance the guest experience. Irvine offers thoughts on why he believes restaurateurs under-utilize POS systems.

2013 POS Hardware & Software Showcase
The point of sale is the major artery of businesses and as such it is a focal point for tech spending. The latest in hardware and software is a testament to the ever evolving needs of operators and the increasing demands for mobility, speed, efficiency and cloud-based options. This annual supplement showcases the latest options in hardware and software solutions that will revolutionize the point of sale

Best Practices for a Successful POS Integration
James Lux, VP of IT for Boloco, offers guidance with five best practices to reduce the risk and pitfalls that can be inherent in an integration project.
Dunkin' Donuts Streamlines POS with Digital Signage
Dunkin’ Donuts has deployed a high-definition NCR Vitalcast™ digital signage solution at locations across the United States. Dunkin’ Donuts will leverage the state-of-the-art digital signage solution to bring its popular food and beverages to life with visually compelling animations and messaging similar to the brand’s iconic advertising. The digital signage solution will provide Dunkin Donuts restaurants the opportunity to showcase a wider variety of food and beverages with high resolution product shots and video to enhance the overall guest experience. The digital signage solution will also make it easier and cost effective to update information in real-time, feature new and limited time products, and display nutritional information. Vitalcast features provide greater flexibility to promote specific menu items during different day parts, localize content and add regional menu item variances that are integrated with the point-of-sale (POS).  
Brink Software Reveals How Mobile Will Change Dining in 2013
Brink Software recently announced smart phone capability for iPhone and Android which allows restaurant guests to: place their order, process payments, manage their loyalty account, and redeem rewards via any web-enabled smart phone. Unlike other legacy hospitality software; Brink’s mobile ordering is a fully integrated feature of the Brink POS product and is not a “bolt on” addition, with inherent integration difficulty.
Technomic and Restaurant Sciences Partner to Raise the Bar on Foodservice BI
To provide greater visibility into sales trends in restaurants and bars, Technomic Inc. and Restaurant Sciences, LLC have partnered to deliver the industry’s only credible and comprehensive suite of food and beverage tracking services. Technomic programs will deliver current and granular point of sale (POS) information coupled with deep insights into consumer purchases and behaviors in restaurants and bars. Restaurant Sciences is excited to offer an integrated picture of patron, place and product — a dynamic view of the industry that can range at once from national trends to individual purchases. 
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