HITEC 2020 NEWS: Hotel Internet Services Showcases Advances in Contactless Guest Service and Entertainment Personalization Along With Latest in Wi-Fi Connectivity

Michal Christine Escobar
Senior Editor, Hotels

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is set to offer an opportunity for industry professionals to learn about the latest technologies capable of meeting new guest expectations for safer, more connected and personalized hotel experiences at this year's Cyber HITEC. As an official exhibitor of the virtual event taking place October 27-29 and with attendees able to visit the virtual booth until November 25, HIS will demonstrate how comprehensive in-room entertainment and guest service solutions such as BeyondTV can enhance social distancing and contactless interaction while maximizing convenience and satisfaction. HIS will further provide insight into how hoteliers can cost-effectively update their Guest Wi-Fi networks to meet demands for ever faster, more secure and always reliable online connectivity.

Initially pioneering the ability for guests to fully control their in-room entertainment experience via the casting of personal streamed subscriptions from their devices onto guestroom televisions, BeyondTV has led the industry towards being able to adapt to a more guestroom-centric approach that takes guest concerns over germ exposure risks into full account. In addition to providing the ability to cast thousands of mobile-based apps without the need to enter in sensitive login details, BeyondTV offers guests instant access to ordering amenities or locating hotel information from the safety of their guestroom and without having to come into close physical contact with others. From being able to order room service and request additional pillows to finding out when a hotel serves breakfast, HITEC attendees can learn how BeyondTV allows them to simultaneously continue addressing guest needs and maintain a vital source of alternative revenue while ensuring adherence to new cleanliness standards.

BeyondTV's latest addition to safeguarding guests, boosting their confidence and further increasing convenience is the recent launch of the all-new myRemote feature. Available via QR code or by manual registration, myRemote provides guests with the contactless ability to control virtually all guestroom television and BeyondTV functions without having to handle a physical remote. Without even requiring a Wi-Fi connection, guests can use their personal devices to power televisions on or off, adjust volume, switch channels or access TV guides. Guests can also effortlessly switch between apps on the television, change a TV's language and color themes, make requests for hotel services, view their bill or check out without having to visit the front desk.

With BeyondTV designed to provide total flexibility in catering to unique guest needs and preferences, Cyber HITEC attendees can also learn how the platform is also engineered to be fully voice control compatible. Through a seamless integration with either Amazon's Alexa or Google Nest, BeyondTV can further enhance a hotel's contactless abilities by allowing guests to control solution and TV functions, make requests or find out hotel information using simple voice commands. This ability can even extend to providing direct voice control abilities over other in-room amenities such as thermostats, lighting and drapes to provide guests with the ultimate in peace of mind and convenience.

"Guests have undoubtedly shifted towards placing a priority on health safety and enhanced cleanliness, however, that does not mean that they wish to sacrifice a hotel stay that is enjoyable, convenient and capable of still meeting their expectations for service personalization," said Gary Patrick, CEO of Hotel Internet Services. "Cyber HITEC attendees visiting the HIS booth will be able to see firsthand how providers are adapting their offerings to not only overcome such seemingly incompatible demands, but with advanced platforms such as BeyondTV, can actually achieve even greater effectiveness in creating hotel environments that are automatically tailorable to the unique needs of each guest while providing instant access to services and amenities in a way that minimizes potential germ exposure."

As a leading provider of advanced wired and wireless internet technology for the hospitality industry, HIS will further provide Cyber HITEC attendees with details over how they can upgrade their network infrastructure to accommodate today's high-powered devices at an affordable cost. With guest Wi-Fi service quality still representing a leading factor in maintaining a positive hotel reputation, HIS representatives can also showcase how advanced performance monitoring dashboards can ensure that guests receive a high-speed and consistently strong Wi-Fi signal at all times to ensure continued high rates of satisfaction.

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