HITEC 2019 NEWS: Avaya's Digital Concierge Lets Guests Control In-Room Experience

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HITEC 2019 NEWS: Avaya's Digital Concierge Lets Guests Control In-Room Experience


Avaya Holdings Corp.  introduced its new Intelligent Hotel Room Experience package for partners and hospitality customers. The Intelligent Hotel Room Experience includes the award-winning Avaya Vantage portfolio of Avaya IX Multimedia Devices as the smartphone application platform designed to transform any hotel room for a unique guest experience.

This digital concierge can provide services at the touch of a screen or even on voice command, including venue information, promos, a city guide, in-room dining, housekeeping, spa reservations, restaurant bookings, thermostat control, door lock, door camera, plus IPTV and set-top-box integration.

The Avaya Intelligent Hotel Room Experience – including devices, application, customization and integration – is now orderable as a packaged offer from Avaya. Previously, Avaya partners or customers would have had to work with third party application providers for the development and support of this type of solution. Now they can easily purchase an end-to-end integrated solution they can trust and that is backed up by Avaya’s global support team.

The Avaya Vantage is an all-glass, Google Play Store certified programmable smart device that can run cloud-based applications and supports wired and wireless connectivity. The Intelligent Hotel Room Experience uses the Avaya Vantage device in conjunction with the Avaya Breeze CSDK tool. This solution has multiple integration points into the hotel, including room controls, point-of-sale systems, property management systems, hotel service providers, hotel communications, social media posting sites, IPTV controls and third-party reservation systems.


The Avaya Intelligent Hotel Room Experience is one result of the extensive ecosystem of Avaya Vantage application developer partners and solutions that Avaya is actively expanding.

Avaya also announced further portfolio capabilities, including additional devices for the Avaya IX Hospitality portfolio. Avaya IX Hospitality Phones H109 and H129 address hospitality customer demand for analog phone sets that can deliver an Avaya-quality experience directly to hotel guests without requiring room rewiring to support Ethernet connections

Avaya has also introduced customizable faceplates and a white color option for its Avaya IX IP Phones. Now Avaya’s hospitality customers can provide a seamless and unique look for their room phones that supports the personality, desirability and familiarity their brand represents to valued guests.