Hilton Enhances Internet Services across UK and Ireland Hotels

Hilton Worldwide has entered into an agreement with BT Openzone to provide its fully-managed suite of Wi-Fi and Internet services across Hilton hotels in the U.K. and Ireland. The new technology will provide a tenfold increase in bandwidth and an even more consistent, high-quality online experience for guests at nearly 100 Hilton Worldwide properties beginning in Autumn 2011.

 

This agreement provides guests with BT Openzone Wi-Fi access, high-speed broadband conference and event services in more than 17,000 bedrooms, public areas and meeting and conference spaces, including 24-hour customer support. The new Wi-Fi service will be available free of charge to all Gold and Diamond Hilton HHonors members and more than five million BT Total broadband customers. BT Openzone users and customers from iPass, AT&T and other BT Openzone roaming partners can also use the broadband service when visiting the hotels.

 

"We are committed to providing our guests with access to the very latest technology, complementing our world class hospitality, and are delighted to collaborate with BT Openzone to deliver an outstanding service in the U.K. and Ireland," says Robert Webb, chief information officer, Hilton Worldwide. "This deal builds on last year's agreement with AT&T in the United States and Canada as we look to partner with the very best technology providers around the world."

 

BT Openzone will use an 'above property', centralized cloud computing architecture, and will oversee network operations, guest Internet support, network engineering, software development and 24/7 network monitoring for Hilton Worldwide's business Wi-Fi and Internet services.

 

Hilton Worldwide's portfolio of six brands in the U.K. and Ireland includes Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels and Resorts, Doubletree by Hilton, Hilton Garden Inn and Hampton by Hilton.