Crave Interactive, developer of cloud-based digital guest service solutions for hotels, announces the installation of its award-winning in-room tablets in The Higgins Hotel & Conference Center in New Orleans, Louisiana.
Located in the heart of the hip Arts and Warehouse District of New Orleans, the eight-story, four-star hotel is an extension of The National World War II Museum and will continue to tell the story of World War II through the unique lens of design, decor, era-inspired menus and entertainment. Though inspired by the 1940's time period the hotel incorporates modern amenities and technology to cater to guests' needs, such as Crave's innovative 8'' T-Mini digital directories which are available in all of its 230 guest rooms and specialty suites.
The in-room tablets serve as a one-touch directory for the hotel services which include dining reservations at its multiple restaurants, TV controls, alarm clock, weather information, local area information and more. Guests can also purchase tickets to The National WWII Museum directly via the Crave tablets allowing them to skip lines and gain seamless access to the city's top attractions.
"Partnering with Crave Interactive has allowed us to be sustainable in our operations and provide modern conveniences to our guests," says Marc Becker, director of marketing and sales for The Higgins Hotel & Conference Center. "It is a truly remarkable way in which we can keep guests updated on the latest happenings throughout the Hotel and the Museum."
With the installation of the digital guest directories, the hotel also has the unique ability to instantly send messages or updates to any room or group of rooms inclusive of local offers, group messaging, and help promote the many activities in the surrounding area. The Crave in-room solution is expected to not only help the hotel deliver an elevated guest experience but generate increased revenues for the property as well as lower operating costs.