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Hawthorn Suites Leverages Cloud-based Digital Logbook to Track Housekeeping

For the Hawthorn Suites By Wyndham in Alameda, Calif., “Spring cleaning” is now happening 52 weeks a year, thanks to the new Room Logs: Deep Cleaning tool recently added to HotelTap. Today this "digital log book in the cloud" is helping housekeepers stay on top of arduous tasks that are not part of their daily chores, such as dusting behind nightstands and headboards, flipping mattresses, vacuuming underneath the beds, cleaning fan blades, sanitizing grout in the bathroom, removing mildew in the tub, and so on. Not only does Room Logs: Deep Cleaning create digital task and subtask logs for routine room inspections, but it enables teams to stay on top of outside cleaners who may be called in to treat a stain, etc.
Ideal for operators of limited-service hotels, HotelTap uses a social media network format to improve communication, task completion and maintenance management. The system replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.
With the Room Logs: Deep Cleaning feature now in place, hotels can assure guests that rooms aren’t just clean – they are Springtime clean – eliminating any possibility of a guest complaint.
Jessica Lorenzo, Hawthorn Suite by Wyndham Housekeeping Manager, said HotelTap is helping her to do her job more efficiently. “It’s easy to see which rooms need extra attention each month,” she says. “With three housekeepers in tow, I use my cell phone as a digital checklist to mark off each chore in each room. Deep cleaning isn’t a quick process, but having the checklist in a digital format is a lot less work than having to maintain a paper list. Now I can see in a minute or two what needs done and what has yet to be done because it needs further work. Before HotelTap, I had to reconcile my notes and keep a running tally of tasks. When I would perform an inspection manually, it was easy to forget to check something off the list. Now, with HotelTap, I don’t miss a thing.”
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