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Harri & Toast Deliver Tech Solution to Address Rising Labor Costs in Hospitality

Harri, the end-to-end workforce operating system designed for the unique needs of the restaurant and hotel industry, announced its partnership with Toast, the all-in-one restaurant management solution and a fast growing SaaS technology company in the United States, to provide a powerful, truly integrated solution for multi-unit restaurant groups that combines day-to-day operations management, end-to-end workforce management and CRM tools for enhanced visibility into business insights that drive bottom-line growth. 

The Harri and Toast integration delivers critical data to restaurateurs to drive more informed decisions and increase efficiency by removing the data silos between staff and operational systems. Mutual customers, like Tacombi and Gregorys Coffee, both multi-unit operators, will be able to:

  • Dive deep into employee performance | Utilize key performance metrics to measure employee success and areas for improvement. Build a 360 degree view of employee lifecycle from hire to on-the-job performance.
  • Access a real-time dashboard with sales & labor data | Harri’s LiveWire dashboard provides an enterprise view of key sales and labor metrics for real-time monitoring. The dashboard also provides wage analysis, real-time labor cost tracking and time compliance alerts.


Rising minimum wage rates are a huge financial challenge facing the industries served by Harri and Toast. Among 3.5-star restaurants, every $1 increase in the minimum wage increases the restaurant’s chances of closing by 14 percent.¹

According to the Bureau of Labor Statistics April 2017 report, two-thirds of workers earning the minimum wage or less in 2016 were employed in service jobs, predominantly in the food industry. By 2018, minimum wage in many states will rise from as low as $7.25 an hour to reach between $11.00 and $15.00 an hour for hospitality workers. These wage increases will positively impact employees, but will also require restaurants to get creative and really focus on efficiency.

Toast Restaurant POS offers advanced functionality to manage the day-to-day operations of the restaurant, including quick menu modifications, real-time enterprise reporting and labor management on an easy-to-use interface. The platform also features revenue-driving tools including physical and digital gift cards, loyalty programs and online ordering.

¹ Survival of the Fittest: The Impact of the Minimum Wage on Firm Exit

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